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100% of our fragrances are authentic with a money back guarantee. Our reviews are from real paying customers and average 5 stars, identifying us by personalized attention and excellence; Buy with confidence !!! . Delivery: Orders are received and processed 1 day on average excluding weekends. All orders are shipped from Florida. Upon shipment of your orders, a tracking number will be emailed to you to view your transit, via UPS or USPS. Orders in Florida are delivered between 1 and 2 business days; out of state 2-8 business days. ** Theft will not be covered after confirmed delivery to the address requested at the time of payment **
DAMAGE: Any damage to the product in transit must be documented; We will need images of the product on its packaging and the box it was shipped in. Please provide pictures of the outer box and also of any leaks or damage to the product as detailed as possible. ** Without documentation, we cannot create a replacement / refund claim **. Valencia Perfumes uses appropriate material to protect our products and there is rarely a problem with product safety, but on the off chance that there is one, be sure to communicate and include images to support the damage … Wholesale Shipping: To Bulk orders are assigned shipping on a case-by-case basis based on destination and volume (email (sales@valenciaperfumes.com) for more information). Returns: We are a 5-star rated company and we offer returns. Orders can be returned up to 15 days from the ship date for a full refund minus shipping. If you wish to return a product from your order, simply send the product (((unopened))) to our address in its original sealed packaging. You can expect a timely refund when returning the product. If shipping was free for your order, it will be deducted from the credit we apply to your credit card. Please note that we do not accept tester returns (if purchased). There may also be a restocking fee of up to 30% if the bottle is not returned in its original packaging.
** We are not responsible for lost or unclaimed packages ** The shipping cost is non-refundable for undelivered, unclaimed, returned and rejected packages, unless the error was on our part. Please allow up to 7 business days for a full refund. Returns must be sent: 10617 sw 40 street., 33165 Miami FL Cancellations: There is a $ 3.99 cancellation fee per order.